Comments on: Lunch Form Usability

By: Matt Gray

Matt Gray — Sun, 29 Jun 2008 03:15:33 +0000

We should have an internal design contest at Clockwork to generate master order form templates. Ideas come to mind:

- Burrito Loco
- True Thai
- Chindian

Personally, I think that TT and BL need it the most.

By: red

red — Tue, 24 Jun 2008 04:35:45 +0000

how about numbering the steps? The numbers could become part of the visual treatment and would bring additional clarity to the order process.

By: Kyle Meyer

Kyle Meyer — Tue, 22 Apr 2008 22:54:31 +0000

@Jeff: I agree with most of your improvements. However, pick-up is optional, and they do delivery. So I’m unsure about the way you laid out the steps for ordering since it seems to communicate that they are for pick up only.

That said, not bad for a sysadmin.

By: Jeff

Jeff — Thu, 17 Apr 2008 00:41:21 +0000

http://www.kickflop.net/temp/PB-menu-top-quick-redesign.gif

Notes:

1. Icons suck when the word will do just fine. Plenty of space for the 2 words fax and call.
2. Sized the logo portion 20% smaller and put the address where it belongs, underneath the company name.
3. Got rid of all of the tiny afterthought text and incorporated it into the enumerated list of steps.
4. Moved cash/credit to the right and made it more prominent due to space freed up.

Not a designer. UNIX sysadmin for 13 years now.

By: Kyle Meyer

Kyle Meyer — Wed, 16 Apr 2008 14:41:57 +0000

@Jeff: That’s a wonderful idea, I’ve done so at the bottom of the post. I’m sure there are plenty more areas for discussion on the form, as I’ve just written about the one that delayed my lunch!

Enjoy.

By: Jeff

Jeff — Wed, 16 Apr 2008 14:32:04 +0000

Scan the whole order form and let your readers take a stab at redesigning the whole thing. I can see a lot more wrong with it than this 1 item and you’ve only shown us 20% of the form!

By: Kyle Meyer

Kyle Meyer — Wed, 16 Apr 2008 05:29:01 +0000

@Kevin Zak: The issue on rebate forms makes business sense to be intentional. It’s very common for people to be so frustrated by rebate forms that they fail to send them in, or make a mistake that makes the rebate worthless. Hell, I’d swear they’re so complicated just to make you procrastinate filling them out.

By: Kevin Zak

Kevin Zak — Wed, 16 Apr 2008 05:26:49 +0000

I run into things like this quite frequently in every-day life. I always make a point of reading everything twice these days. Some layouts are so terrible that it’s impossible to know what is wanted of you. Another example is rebate forms. They will give you the address you are supposed to mail it to as well as the address of their corporate headquarters, and often they are not marked clearly. It is an annoyance but I am afraid it is something we will have to live with until everything is digital (and probably then, too).